Terms & Conditions


Legal


Privacy

Tallac LLC respects our customers’ account information as private and confidential. We will never share this information with any third parties or individuals.

Secure Processing

Tallac uses secure processing called SSL Encryption Technology, which is the industry standard. SSL (Secure Sockets Layer) is a protocol developed for the transmission of private information over the internet. SSL uses a private key to encrypt your data, including your credit card information, so that it cannot be read while being transferred over the internet.


Special Note on Locks usage:

Our locks are designed only to lock up objects to other fixed objects. It is never to be used as a towing, lifting or other dynamic support use. Do not use as a safety lock for a tow hitch. Never to be used to lift people or objects. The lock can open or break suddenly if used in this manner and can cause harm and or death. To not use as a cargo retaining device. Do not alter the lock (this VOIDS the warranty). Contact us about any use you may have with the lock.

Locks : Kargo Cage  : Behold: Warranty / Guarantee

  • Lock and accessories have a five-year warranty
  • Normal wear and tear on parts and materials are covered.
  • We do not cover corrosion of the lock and parts if used in a marine environment.
  • We do not cover UV fading. We do offer replacement Vinyl covers and Kargo Bags at a discounted price.
  • We do have a key replacement service at this time. Send us your key code on your lock and we will get you a new set of keys. You must provide proof of purchase.

The warranty does not covered if the lock is cut, frozen, twisted or broken from a theft attack. No lock on the market can 100% protect you bike. Lock your bike in a well lite area and use a U-Lock style through frame and rear wheel to a fixed object and use a cable to lock the front wheel and other items. Also remove seat and other easy to steal items.

Use the Sheldon method: http://www.sheldonbrown.com/lock-strategy.html

To submit a warranty claim please contact us by email. info@tallachouse.com

If needed, we will provide you with replacement parts as quickly as possible.

Limited Product Warranty:

All Tallac LLC products are covered by a limited product warranty. If for any reason a Tallac LLC product fails due to defects in materials or workmanship we will replace the lock for you. Tallac LLC IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL LOSS OR DAMAGES

This limited warranty does not cover products which have been abused, altered, damaged, misused, cut or worn, or damage. TO THE EXTENT PERMITTED BY LAW, TALLAC LLC DISCLAIMS ALL OTHER IMPLIED OR EXPRESS WARRANTIES INCLUDING ALL WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE. LIMITATION OF LIABILITY: This limited warranty is your sole remedy and TALLAC LLC shall not be liable for any damages, whether direct, indirect, incidental, special, consequential, exemplary, or otherwise, including lost revenues and lost profits, arising out of any theory of recovery, including statutory, contract or tort. In no event will Tallac LLC entire liability exceed the purchase price of this product. Some states, provinces and territories do not allow the exclusion or limitation of incidental or consequential damages or a limitation on how long an implied warranty lasts so the above limitations or exclusions may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state, province to province and territory to territory


Bike Replacement coverage:  What is the deal with that?

We have researched about added this feature and choose not to offer it for the following reasons.

  • We found that not many people have not gotten claims of their bike stolen refunded to them. We found this information from reading blogs and not any personal experience.

  • We do not sell fine print. We sell high quality products.

  • The Current fine print coverage only applies if the lock fails or the material fails. Not if the lock is cut or broken open from a theft.

  • Another level of protection it to buy bike insurance at Marvel link here. http://www.markelinsuresfun.com/products/bicycle